Welcome to Scout House Shop’s FAQ page. We’ve compiled answers to common questions about our curated homewares, fragrances, and shopping experience. If you don’t find what you’re looking for, our team is always happy to help at [email protected].
About Our Products
What types of products does Scout House Shop offer?
We specialize in thoughtfully curated homewares and fragrances, including:
- Artisan home fragrance (Cire Trudon, MAD et LEN, Santa Maria Novella)
- Handcrafted soap and perfumery
- Quality kitchenware and brushware
- Unique lighting and furniture pieces
- Thoughtful gifts (including options under $50)
- Pet accessories
Are your products handmade or artisanal?
Many of our offerings are indeed handmade or come from small-batch producers. We specifically highlight our Handmade Soap collection and work with renowned artisan brands like MAD et LEN and Miller et Bertaux. Product descriptions indicate when items are handcrafted.
Do you offer seasonal collections?
Yes! We feature special seasonal offerings like our Christmas collection. Be sure to check our Just Arrived section for new arrivals and limited edition pieces.
Ordering & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. We partner with DHL, FedEx, and EMS to ensure you can follow your package’s journey every step of the way.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet entered the packing process.
Shipping & Delivery
Where do you ship?
We ship worldwide with the exception of certain Asian countries and remote regions where delivery networks are limited. If you have questions about delivery to your specific location, please contact us.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx (delivers within 10-15 business days after dispatch)
- Free Shipping: For orders over $50 via EMS (delivers within 15-25 business days after dispatch)
How long will my order take to arrive?
Processing time is 1-2 business days. Delivery time then depends on your chosen shipping method:
- Standard Shipping: 10-15 business days after dispatch
- Free Shipping: 15-25 business days after dispatch
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original, unused condition with all packaging intact. Please contact us at [email protected] to initiate a return.
What if my item arrives damaged?
In the rare event of damage during shipping, please contact us immediately at [email protected] with photos of the affected items and packaging. We’ll work quickly to resolve the issue.
Do you offer exchanges?
We currently don’t offer direct exchanges. If you’d like a different item, please return the original purchase (following our return policy) and place a new order for the desired item.
Additional Questions
How do you package fragile items?
Each order is personally packed at our studio using sustainable packaging materials specifically chosen to protect both your goods and our planet. Fragile items like Miller et Bertaux fragrances receive extra protective packaging.
Do you offer gift wrapping?
All orders receive our signature careful wrapping using sustainable materials. While we don’t offer traditional gift wrapping with ribbons and paper, our packaging is designed to make unboxing a special experience. Many customers find our presentation perfect for gift-giving.
Can I purchase wholesale or for my business?
We occasionally work with retailers and businesses. Please contact us at [email protected] to discuss potential wholesale opportunities.
Still have questions? Our team is always here to help. Contact us at [email protected] and we’ll be happy to assist you.