At Scout House Shop, we carefully curate artisanal homewares and fine fragrances to bring exceptional craftsmanship to your home. Our shipping and returns policies reflect our commitment to quality and your complete satisfaction.
Shipping Information
Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Methods:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery after dispatch)
- Free Shipping: Available for orders over $50 via EMS (15-25 business days delivery after dispatch)
International Shipping: We ship worldwide (excluding certain Asian countries and remote regions). Please note that international orders may be subject to customs fees, which are the responsibility of the customer.
During peak seasons (especially Christmas), please allow additional processing and delivery time.
Returns & Exchanges
We accept returns and exchanges within 15 days of receiving your order. To be eligible:
- Items must be unused and in original packaging
- All accessories and documentation must be included
Non-Returnable Items: For hygiene reasons, we cannot accept returns on opened fragrance products (including Cire Trudon, MAD et LEN, Miller et Bertaux, and Santa Maria Novella items) or handmade soaps unless they arrive damaged or defective.
Return Process
- Contact Us: Email [email protected] within 15 days of receipt with your order number and return details
- Authorization: Our team will respond within 2 business days with return instructions and authorization number
- Package Securely: Use original packaging with all included materials
- Ship to:
Scout House Shop Returns
2479 Indiana Avenue
Waianae, US 96792
Refund Details
- Refunds processed to original payment method within 10 business days after return inspection (typically completed within 5 business days of receipt)
- Original shipping costs are non-refundable
- Customers are responsible for return shipping costs unless the return is due to our error
Damaged or Defective Items
If you receive a damaged item, please contact us immediately at [email protected] with photos of the product and packaging. We will arrange a replacement or refund at no additional cost.
International Returns
International customers are responsible for return shipping costs. Original shipping fees, customs duties, and taxes are non-refundable.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Scout House Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Details:
– Product Name: [Product Name]
– Reason for Return: [Reason – e.g., incorrect item, change of mind, defective]
– Preferred Resolution: [Refund / Exchange for (specific product if known)]
Please let me know the next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
For any questions about our shipping or returns policy, please contact us at [email protected]. We’re here to ensure your Scout House Shop experience reflects the care and quality of our products.